Buy Squad, Inc. Store Terms|
What is your return policy?
If my item is damaged…
If my item is defective…
If I don’t like or don’t want my item…
My item is defective, but the timeframe to return or exchange it has expired. What can I do?
Questions About My Order
I haven’t received my email order confirmation. Did my order go through?
What are my payment options?
An item I’m interested in does not show a price. How do I find out the price?
What if there is a product I want, but I can’t find it on your website?
Do all your products come with USA warranties?
Will I be charged sales tax?
Do you accept volume purchases?
Do you accept internationally issued credit cards?
At what point during the order process will my credit card be charged?
Questions About Shipping
Business Hours & Processing Time
How long will my item take to arrive?
How will my purchase be shipped?
Can I have my item shipped to an international address, US PO Box, or FPO/APO military address?
Can you ship to an address other than my billing address?
What is Shipping Insurance?
What do I do if something is missing from the box?
After arranging for a damaged exchange, how long will it take to receive my new item?
Questions Regarding Our Policies and Procedures
What is your price matching policy?
What is your price protection policy?
How long will it take to receive my rebate?
How can I get another copy of my receipt?
Questions About Our Services
What types of installation services do you offer?
Do you offer home deliveries?
Do you offer extended warranties?
I have a question and can’t find an answer on your site. What should I do?
What if I require assistance with my B2B account/order?
Other Terms and Conditions
What is your Return Policy? (Return to top)
If my item is damaged… (Return to top)
We make every effort to prevent shipping damages. If your product
appears damaged upon receipt, simply REFUSE the shipment. If the
shipping company has left and you realize that your package(s) is
damaged, immediately contact Customer Service at 1-503-207-0969. You
must notify Customer Service via telephone within 48 hours of receipt of
package. All Damaged Exchanges must be returned double boxed (manufacturers box must
be inside of another box designed for shipping) with the RA # written
clearly on the outer box accompanied by a note, explaining why the
product is being returned, in the original merchandise box. Exchanges
are made for the same model only.
If you should place an order with Buy
Squad and then refuse a package for any reason other than damage to the
merchandise in the box, please know that you will receive a refund for
the amount of your original transaction less any shipping charges Buy
Squad incurred in getting the package to you originally as well as the
cost of the return shipping. The box and packaging material inside the
box are designed to protect your product. They are designed to absorb
the impact of shipping. Just because there are visible signs of damage
to the box does not mean that your product inside is damaged. You must
remove the box and inspect the contents inside before signing for delivery!
If there is any damage to your product,
you must refuse the delivery, do not sign for it, and note the damage on
the delivery form. You must do this in order for us to file a claim on
your behalf and ship you another unit. If you accept the package(s)
damaged, the shipping company will not cover damages to the
product under their insurance policy. If your merchandise is
damaged and you do not notify Customer Service via telephone within
48 hours, you waive all claims with respect to damage and release Buy
Squad from liability.
If my item is defective… (Return to top)
For the convenience of our valued customers we offer an easy to
follow return policy for defective items. Eligible defective products
may be returned for an exchange within 7 days from the date your product
was delivered. Defective products will be exchanged for the same model
only. Defective products must be returned with the original box and
packaging and with all included materials including, but not limited to,
warranty cards, manuals, and accessories. The UPC label must be intact.
We reserve the right to charge for all missing materials.
The 7 day defective exchange policy does
not apply to TVs 32" and larger, any oversized product(s) shipped via
our motor freight company (not UPS/FedEx), car audio products, receiver systems
and satellite systems (Auto or Home - Including HDTV Receivers). If any of
these items are deemed defective, they will be covered exclusively by
the manufacturers’ warranties, and you must contact the manufacturer for
any repairs. If you need assistance with arranging service, please call
us at 1-503-207-0969.
Note: Defective TVs 37" and larger will
be serviced by a manufacturer authorized service provider who will be
chosen at the sole discretion of the manufacturer. Defective TVs 37” and
larger that can not be repaired will be replaced by their manufacturers.
To process a defective return/exchange
you must contact Customer Service at 1-503-207-0969. All
returns/exchanges require a Return Authorization Number (RA#). This
will be provided by Customer Service. All Returns/Exchanges must be double
boxed (manufacturers box must be inside of another box designed for
shipping), with the RA # written clearly on the outer box accompanied by
a note, explaining what is wrong with the item, in the original
If I don’t like or don’t want my item… (Return to top)
If you are not satisfied with your purchase, you may (after obtaining a
Return Authorization Number), exchange or return the merchandise for a
refund within 7 days of receipt (Less shipping & handling charges to and
from the customer. A 15% restocking fees will apply). All returned
merchandise must be free from damage of any kind, and be in its original
factory box with all original packing materials, warranty cards,
manuals, accessories, UPC label intact, and any other included
This 7 day return policy does not apply
to televisions, any oversized product(s) shipped via motor freight (not
UPS/FedEx), headsets, Bluetooth items, receiver systems, satellite systems (Auto or Home -
Including HDTV Receivers), car stereo merchandise, or open box/clearance
merchandise. All Satellite Systems (Auto or Home - Including HDTV
Receivers) and open box/clearance merchandise are Final Sale. Please
note that Buy Squad, Inc. is not able to accept returns of activated DirecTV
products. These items must be returned directly to their manufacturer.
All Returns/Exchanges require a Return
Authorization Number (RA#). Returns without RA#s will not be accepted.
To obtain a Return Authorization Number, you must contact Customer
Service at 1-503-207-0969. All Returns/Exchanges must be double boxed
(manufacturer’s box must be inside of another box designed for shipping)
with the RA # written clearly on the outer box accompanied by a note
explaining why the product is being returned in the original merchandise
box. There are NO refunds on Special Ordered Products. There are no
returns or exchanges on registered warranty or performance plans.
If your order was shipped for free or at a promotional
shipping rate, you will incur the actual "to and from"
UPS/Freight charges upon returning merchandise.
Refused and Undeliverable Packages
In the event that you refuse your package, you will be
subject to paying the full shipping price of the product
both ways. If you ordered an item that has Free shipping you
will be charged the full shipping amount. In addition, if
your package is undeliverable due to incorrect information
provided by you the purchaser or any other reason that is
not the fault of Buy Squad, Inc., the purchaser is responsible for
payment of the full shipping amount both ways.
All returns will be subject to a 15 percent restocking
fee for all non-defective opened merchandise. If the return
does not include all original parts, accessories, is missing
the UPC label, or is not double boxed, we reserve the right
to charge an additional fee for the missing materials.
Additionally, if your UPC label is missing we reserve the
right to charge for the Rebate Offer amount.
My item is defective, but the timeframe to return or exchange it has expired. What can I do? (Return to top)
If the timeframe has passed to return the item to Buy Squad, Inc. or
arrange for an exchange, you must contact the manufacturer for repairs
or a replacement.
Questions About My Order (Return to top)
I haven’t received my email order confirmation. Did my order go through? (Return to top)
Most email order confirmations are received almost immediately. If
you have not received your order confirmation after 24 hours, please
contact Customer Service at 1-503-207-0969 during normal business hours.
We recommend that you add firstname.lastname@example.org to your safe recipient’s
list to ensure proper delivery of your order confirmation and further
communications from us regarding your order, as some email applications
may flag our automated emails as spam.
What are my payment options? (Return to top)
For your convenience, we offer a variety of payment options for
online purchases. You may pay with Visa, MasterCard, American Express,
Discover Card, or PayPal (PayPal accounts and account addresses must be
An item I’m interested in does not show a price. How do I find out the price? (Return to top)
Due to special pricing and promotions, occasionally a product’s
price can not appear on our website. In this event, please call a sales
specialist at 1-503-207-0969 for product pricing.
What if there is a product I want, but I can’t find it on your website? (Return to top)
Please call us at 1-503-207-0969 to discuss availability.
Do all your products come with USA warranties? (Return to top)
Yes, all of our products carry USA warranties.
Will I be charged sales tax? (Return to top)
Our corporate headquarters is based in Oregon, and we do not charge
any sales tax.
Do you accept volume purchases? (Return to top)
Yes, we accept volume purchases from corporate accounts, schools,
nonprofit organizations, and for insurance replacement. You may pay by
credit card, company check, or wire transfer. We are not able to accept
purchase orders at this time. For more information, please call us at
Corporate Accounts: We carry a premier line of high end products, and are happy to
offer businesses competitive pricing on volume purchases.
Small and Medium Sized Businesses: You don’t have to be a huge company to take
advantage of our volume order discounts. We have solutions
for companies of every size.
Schools, Government Agencies, and Non Profits: We are proud to provide
public institutions and non profit organizations with the
products they need at discounted prices.
Home Builders: Whether you need an entertainment solution for a client or products
for a multi-unit housing project, Buy Squad, Inc. will work with
you to develop a cost-effective solution.
Insurance Replacement: Buy Squad, Inc. will conveniently work directly with your
insurance provider to provide the quickest replacement
possible, making the process less of a hassle for you.
Do you accept internationally issued credit cards? (Return to top)
We only sell domestically. We do not sell, nor ship internationally.
Therefore, we do not accept international payments, regardless of
whether you are shipping it within the US or not. We DO NOT ship to port
forwarding, or package forwarding facilities.
At what point during the order process will my credit card be charged? (Return to top)
Your credit card will be charged when your order is processed.
Questions About Shipping: (Return to top)
Business Hours & Processing Time (Return to top)
Our normal business hours are from Monday through Friday, 8:00am -
4:00pm Pacific Time. We are closed on the weekend, and most major
holidays. Orders placed after our shipping cut-off time on Friday will
be processed the following Monday. Please note: processing time does not
include shipping time. Most items generally require 2 Business Days for
processing. Please plan ahead!
How long will my item take to arrive? (Return to top)
Once your order is confirmed, processing typically takes 24-48 hours
(before it is shipped). Once processed and handed over to the shipping
carrier, it goes into transit. Our Standard Free Shipping transit time
is 7-14 Business Days.
Please Note: This is the
amount of time it will take for your purchase to reach you after
it has been shipped. For example, if you choose second day
delivery, you will receive your purchase 2 business days after
it has been shipped. There are several factors that influence
how long it will take us to ship your order.
- The item must be in stock.
Our website indicates each product’s availability. Please
use this as an estimate as to how long it will take your
item(s) to leave our warehouse.
- Your credit card company
plays a role in how quickly your order is processed. While
we will process your credit card as part of our order
process, any issues with your account or provider may delay
the shipment of your order.
- Your billing and shipping
addresses must be correct and verifiable with your credit
card company. If either of these addresses is not correct,
this will cause a delay in your order. Also, please be
advised that having your purchase shipped to an address
other than your billing address requires address
verification and may also prevent your order from shipping
on the same business day.
How will my purchase be shipped? (Return to top)
Transit Method and Time for products weighing less than 40 lbs
Products weighing less than 40 lbs are generally shipped either via
FedEx Ground or UPS Ground. Transit time is generally 5-10 Business
Transit Method and Time for products large bulky items such as televisions and appliances
We normally ship larger products with freight service. This ensures
that your unit is handles properly, kept upright at all times, and
safely secured and transported from our warehouse to your home. Please
understand that arranging for trucking service takes time, so your
patience is much appreciated. If you are using our Standard Free
Shipping, transit time generally takes between 7-14 Business Days. We do
not offer tracking information on our Free Standard Shipping service.
For faster shipping service, Expedited Shipping is available upon
checkout. In addition to expedite shipping service, we also offer our
top-of-the-line, White Glove Service. Please ask us about it.
Standard Freight Shipping (Free on most items)
Shipping transit time is generally 7-14 Business Days. This service
includes delivery to the main entrance or garage (but does not
include stairs). This service does not include unpacking, plugging
in, installation or packing materials removal. No tracking
Expedited Freight Shipping
Shipping transit time is generally 5-7 Business Days. This expedited
delivery type is used for heavy and oversized items (large TVs and
appliances). This expedited service includes delivery to the main
entrance or garage (but does not include stairs). This service does
not include unpacking, plugging in, installation or packing
materials removal. Confirmation of your order and delivery will be
sent via e-mail or a phone call. Tracking information is provided.
White Glove Delivery
This is a special service for those who do not have the manpower or
capabilities to unload the products (large TVs and appliances) and
take it into your home or office. It includes special delivery
plus un-crating, setting your products in place, and removing the
packing materials. This service does not include installation of any
type. This service can be selected during your checkout process
under 'Shipping & Handling' selection type with an additional charge
to your order. Confirmation of your order and delivery will be sent
via e-mail or a phone call. The white glove company will contact you
directly to arrange for a convenient delivery time. (You will
experience delays in receiving your goods if the shipping company
cannot contact you to set up a delivery time). Please Note: Our
White Glove Service only delivers to the first floor and does not
include assembling stands or connecting VCRs, DVD Players, or
Satellite Systems. Please measure your doorways to ensure that the
product will fit when delivered. White Glove Delivery Service is
available only within the 48 contiguous United States.
Tracking information is provided.
Can I have my item shipped to an international address, US PO Box, or FPO/APO military address? (Return to top)
Buy Squad, Inc. ships to physical addresses in the contiguous 48 U.S. States.
Buy Squad, Inc. cannot ship to P.O. Boxes, APO/FPO addresses, U.S.
territories outside the contiguous 48 States, freight forwarders, shipping ports,
unverified or unconfirmed addresses, or any overseas or international
addresses. Additionally, Buy Squad, Inc. will not ship to hotels, motels, or
other places of temporary occupation. We apologize for any inconvenience.
Can you ship to an address other than my billing address? (Return to top)
In order to protect our customers, whenever the shipping address is
different than the credit card's billing address we require the
following before we can ship your order:
Contact your credit card issuer
and add the shipping address to your account as a secondary
shipping address. This will not affect your credit card billing
or your credit card account in any way. Please contact Customer
Service toll free at 1-503-207-0969 or email us at email@example.com
after having added the shipping address to your account. You
will need to provide the credit card issuer's telephone number
located on the back of the card and your order number in order
to quickly process and ship your order. Your credit card will
not be charged.
What is Shipping Insurance? (Return to top)
Shipping insurance protects your product against the possibility of
loss, theft, or damage; and it is recommended on all orders. Standard
delivery service does not include shipping insurance. Due the
construction of certain television models, shipping insurance will be
required in order to ensure your product arrives safely and undamaged.
What do I do if something is missing from the box? (Return to top)
If something is missing from the manufacturer’s box (i.e. a remote
control or instruction manual), you should contact the manufacturer
directly to expedite receipt of the missing item. If something is
missing from the shipping box (i.e. you ordered 2 items and only 1 is
delivered) this means that the additional item will be arriving
separately. In this case, you can contact Customer Service at
1-503-207-0969 or firstname.lastname@example.org to check the status of a missing
After arranging for a damaged exchange, how long will it take to receive my new item? (Return to top)
We make every effort to ship inventory as quickly as possible. We
can not ship your new item, however, until the damaged item is in our
possession or that of our shipping company. From that point, you can
expect your item to ship in 48-72 business hours.
Questions Regarding Our Policies and Procedures (Return to top)
What is your price matching policy? (Return to top)
As a service to our valued customers, Buy Squad, Inc. is proud to offer price
matching. We will match any authorized and trusted dealer’s price. Price matching
is only applicable to identical conditions of sale and for items with the
same model number. The competitor’s item must be in stock and its price
must include shipping. Store coupons and rebates do not apply. Please
call Customer Service at 1-503-207-0969 for price matching. You must
have proof of the online advertisement and the date and time offered.
Please Note: Promotional items, one of a kind sales, auctions, open box
sales, coupons, verbal price quotes, and other promotions may not be
eligible for price matching.
What is your price protection policy? (Return to top)
Buy Squad, Inc. protects all of our customers with a 7-day price
protection policy from date of purchase. In order to qualify for Price
Protection the minimum difference in price must be greater than ten
dollars. This price protection policy is for online purchases only. If a
customer finds the identical item for a lower shipped/delivered price
within 7-days of the original proof of purchase from an AUTHORIZED
ONLINE DEALER, we will issue a credit for the total shipped dollar
amount difference. We will not match other dealers’ typographical
errors. To claim price protection, please call Customer Service at
1-503-207-0969 with proof of the online advertisement and the date and
time offered. Please Note: Promotional items, one of a kind sales, one
day sales, limited time offers, auctions, open box sales, coupons,
verbal price quotes, and some other promotions from non-trusted
merchants may not be eligible for price protection. Buy Squad, Inc.
special promotions are not eligible for price protection.
Buy Squad, Inc. is dedicated to providing our online customers with a safe
How long will it take to receive my rebate? (Return to top)
Most customers receive their rebates within 8 weeks of the date the
manufacturer receives the necessary rebate documentation. Please contact
the manufacturer directly to check the status of your rebate.
How can I get another copy of my receipt? (Return to top)
Please contact Customer Service at 1-503-207-0969 or email@example.com
for another copy of your purchase receipt.
Questions About Our Services
What types of installation services do you offer? (Return to top)
Unfortunately, we do not offer installation service at this time. However, we do
offer White Glove Delivery, an expedited transit method
that additionally unpacks and sets the product in place at your home or office.
Do you offer home deliveries? (Return to top)
Yes, we are happy to offer our customers the convenience of home
delivery. 3 home delivery options are available nationally and for an
additional fee. When you choose curbside shipping, the item will be
delivered to your curb. Choosing front door service means your item will
be delivered to your door. Our white glove service option means your TV
will be brought into your home, unpacked, and all the packaging will be
discarded. To learn more, visit a store near you or Contact Us.
Do you offer extended warranties? (Return to top)
Yes, we offer up to five years coverage on all products. Please
speak to a sales specialist by calling 1-503-207-0969 to discuss adding
an extended warranty to your purchase.
I have a question and can’t find an answer on your site. What should I do? (Return to top)
For additional assistance contact Customer Service at 1-503-207-0969
or firstname.lastname@example.org to speak to one of our friendly and knowledgeable
What if I require assistance with my B2B account/order? (Return to top)
For assistance regarding your B2B account, please contact Customer Service at 1-503-207-0969
or email@example.com to speak to one of our friendly and knowledgeable professionals.
Please be advised that we reserve the right to refuse any purchase orders. As a general policy
we do not distribute wholesale or to resellers.
Terms and Conditions (Return to top)
Buy Squad, Inc. operates this website "Buysquad.com" for your personal entertainment,
information, education and shopping convenience. You are encouraged to use and enjoy
the Buysquad.com website, and with your use and purchase from the Buysquad.com
disclaimers and terms and conditions stated on the Buysquad.com website.
You may only download material displayed on the Buysquad.com website for non-commercial,
personal use provided you also retain all copyright, trademark and other proprietary notices
contained in the material, do not modify or alter the material and do not copy or post the
material on any network computer or broadcast the material in any media. It is strictly
prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of
the Buysquad.com website including the text, images, audio and/or video for public or
commercial purposes without written permission from an authorized representative of
Buysquad.com. It is strictly prohibited to download the images of the products for sale
within this website.
Tampering with the website, misrepresenting the identity of a user, using buying agents or
conducting fraudulent activities on the website are prohibited.
THIS WEBSITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF
ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE
LAW, BUYSQUAD.COM DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT
OR OTHER VIOLATION OF RIGHTS. BUYSQUAD.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS
REGARDING THE USE, ACCURACY, VALIDITY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR
OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS WEBSITE OR ANY WEBSITES LINKED TO THIS
Term of Use Revisions
website, you agree to be bound by any such revisions and should therefore periodically visit this
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance
of your order, nor does it constitute confirmation of our offer to sell. Buysquad.com reserves the
right at any time after receipt of your order to accept or decline your order for any reason.
Buysquad.com reserves the right at any time after receipt of your order, without prior notice to
you, to supply less than the quantity you ordered of any item.
In the event a product is listed at an incorrect price, incorrect picture or with incorrect information
due to typographical error or error in pricing, picture or product information received from our suppliers,
Buysquad.com shall have the right to refuse or cancel any orders placed for those products at its discretion.
Buysquad.com shall have the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already been charged for the purchase and
your order is canceled, Buysquad.com shall issue a credit to your credit card account in the amount of the charge.
Buysquad.com is not responsible or liable for typographical errors.
Limitations On Liability
IN NO EVENT WILL BUYSQUAD.COM OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING,
PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR
INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION,
DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF
PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE
INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY
WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS,
EVEN IF BUYSQUAD.COM OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.